FAQ Questions

Why will iHelp will not detect my devices?

If you have an WiFi version then there are two possibilities:
  • It is in Ad-Hoc mode, first connect to the device with your WiFi
  • It is not connected to the same network as your Mac or iPhone / iPad is, connect it to the same network and try again
    • Make sure your unit is connected to the same network and that it is correctly configured.

    Why can I not update my device with iHelp?

    By request from Global Caché iHelp for Mac (OS X and iOS) only supports units from the Global Caché brand.

    How do I learn IR codes with iLearn?

    A tutorial can be found on the website of Global Caché at http://www.globalcache.com/support/ilearn-tutorial/

    Are there Linux / Android versions available?

    Linux is not supported, sorry.
    I am thinking about making Android versions, but I am not sure yet...